1. What is empathy?
A: Empathy is the ability to understand the feelings of another without pitying them.
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Healthcare info exchange: verbal, non-verbal, written communication.
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View all Communication questions (20)
2. Smiling at a patient is which type of communication?
A: nonverbal
3. Would vital signs be considered primary or secondary data?
A: Primary
4. Your patient says he feels feverish and you noticed he is flushed and shaking. In this scenario, which information is subjective and which is objective?
A: The patient stating he feels feverish is subjective; the fact that he is flushed and shaking is objective.
5. The patient’s blood pressure is 145/79. Would this data be considered qualitative or quantitative?
A: Quantitative
6. You are meeting new patients for the first time. How should you address them?
A: Mr., Mrs., Ms, or Dr. (depending on their title), followed by their last name
7. You are caring for a patient who is hearing impaired. What are some things you can do to make sure you are communicating effectively?
A: Face the patient so they can see your mouth, speak clearly and distinctly, try to minimize background noise, have them repeat information back to you, and provide information in writing when necessary.
8. Crossing your arms in front of you may convey what?
A: Crossing your arms in front of you can be a nonverbal way of communicating defensiveness, lack of trust, or resistance.
9. When documenting patient care, you should write as if who were going to read it?
A: A legal professional
10. How might a diagnosis of Parkinson’s affect a patient’s ability to communicate?
A: Those with Parkinson’s may have trouble speaking or develop a “masklike” expression that makes it difficult for them to convey how they are feeling through facial expressions.
11. What is non-verbal communication?
A: Communication without words, using body language, facial expressions, and tone of voice.
12. How should you speak to a resident with hearing loss?
A: Face them directly, speak clearly and slowly at a lower pitch. Do not shout.
13. What is an example of a barrier to communication?
A: Using medical jargon (slang) that the resident does not understand.
14. What is "Active Listening"?
A: Fully concentrating on what is being said rather than just passively hearing the message.
15. How do you communicate with a resident who is visually impaired?
A: Identify yourself when entering the room and explain everything you are doing.
16. What is a common sign of pain in a non-verbal resident?
A: Grimacing, moaning, or guarding a body part.
17. Why is touch important in communication?
A: Touch can show caring and reassurance when words fail.
18. What does "empathy" mean?
A: Understanding and sharing the feelings of another person.
19. How should you answer the phone at the nurses station?
A: Identify the facility, your name, and your title.
20. What is "Therapeutic Communication"?
A: Using specific strategies that encourage the resident to express feelings and ideas.